Medical tourism: Ratings and Reviews

Treatment Abroad operates a system whereby patients can publish their ratings and comments about their experience of travelling for treatment and medical tourism companies.

You can also view all Ratings and Reviews on medical tourism on the dedicated Treatment Abroad reviews site.

Why do we include Ratings and Reviews on Treatment Abroad?

Increasingly, consumers worldwide want to hear from “people like me” before they buy a product or service. Holidays, hotels, products on Amazon are reviewed and rated by customers and help potential buyers make the right choice.  Healthcare is following this trend. Patients are researching hospitals and clinics online before they decide where to go. Choosing a doctor, operation, hospital or medical tourism company is a big decision; the more opinions a patient can gather, the more secure they feel with their ultimate choice.

Patients want to know about other patients’ experiences. And Treatment Abroad Ratings and Reviews will provide them with the “word of mouth” that will help them to make the right choice.

How does the review system work?

When a patient submits a review of an international medical tourism agency / company, a hospital or a clinic, the review is checked by our Reviews team to ensure that:

  • The review is valid, honest and fair comment.
  • It is not a spurious review that has been “invented” by a healthcare provider to promote their facility or to damage a competitor’s reputation. (We validate email addresses and record IP addresses to monitor potential abuse).
  • The review does not contain profanity or inappropriate content.
  • The review does not raise issues of legal liability.

Healthcare providers and agencies will be given the opportunity to respond to any negative reviews.

How does it benefit a hospital, clinic or medical tourism agency?

Encouraging patients to record their experience of your services on Treatment Abroad will bring more patients:

  • 63% of consumers are more likely to purchase from a supplier, if it has ratings and reviews.
  • 77% of online shoppers use reviews and ratings when purchasing.
  • 82% of those who read reviews said that their purchasing decisions have been directly influenced by those reviews.

Ratings and Reviews helps patients to find out more about healthcare services, and helps providers to to tune into the “patient’s voice”.

How can I be sure that the reviews are valid?

We operate a zero tolerance policy, if we identify a review that has been invented or falsified. Very rarely, we may identify a review that violates our review guidelines.

A medical tourism agency, hospital or clinic, doctor or dentist may be tempted to either:

  • Create a fake review to promote their own service.
  • Create a fake review to damage a competitor’s reputation.

If we identify a review that has been invented or falsified, we will:

  • Remove the review(s) immediately from the site.
  • Remove the review function completely from that organisation’s listings on our sites, and delete all historic reviews.
  • Place a message against the organisation’s listings, explaining the removal of the reviews.

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Why treatment abroad could be right for you

- Costs/NHS funding
- Choosing a clinic or surgeon
- What if something goes wrong?

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