Zlin Clinic Analysis

Review of IVF Zlin by PCOSer. Treatment date: over 12 months

I hardly ever write reviews, but felt compelled to do it for this one because the procedure was so important to me. Unfortunately, I did not have the same overwhelmingly positive experience as other people seem to have had – here are a few comments: Initial communications were excellent, very professional. The coordinator spoke excellent English and seemed to be very knowledgeable, although not a doctor. I made a visit to the clinic beforehand with my partner to sign the form. The initial visit seemed fine – I was very satisfied. The staff was not overly warm, but efficient and polite. When I went for the actual treatment, I was not so impressed. I was not with my partner this time and I don’t know if this had any bearing. I would like to say it didn’t, but I have had similar experiences when alone at clinics in the UK, so it is quite possible. I understand the language barrier is an issue, but I found the nurses a little more brusque and as if I was being hurried constantly. When my blood was taken, it was in a room with other patients, which I felt was a bit unusual for a private clinic. I did not feel there was any privacy. Dr. Milan was excellent – I felt I could communicate well with him, and that he had a very good bedside manner. Unfortunately, every time I asked any medical questions or tried to swap thoughts or medical knowledge, the coordinator felt a need to intervene or hurry me. I seemed to cause a big problem as my egg retrieval and embryo transfer fell on the weekend. The coordinator was very keen to insist I took extra pill days, and now I realise why – it was to fit in with their schedule. Unfortunately, my embryo transfer was delayed to day 6, even though it has a lower success rate, just because there were construction works and they didn’t want to come in on the weekend! I was told I could travel between appointments, or I never would have done it. While away, I started feeling a considerable amount of pain after egg retrieval. It turned out it was nothing, but I panicked as I felt it was unusually painful. When I phoned them, I was made to feel a nuisance for asking for advice, and simply told they could do nothing. When I explained I did not want a diagnosis, just reassurance, I was given limited reassurance and told I could not be seen when I came back on Saturday without being made to feel like I made a big fuss. On the day of the transfer, I was told off by a different nurse constantly as if I was a small child. It was very obvious she didn’t like me because I had annoyed her asking for advice while I was away. Her attitude was very cold and haughty. This upset me, as I was looking forward to the emotional moment of the transfer and instead felt like I was back at school and at the mercy of someone who didn’t like me. We parted fairly well, and I thanked them for the medical care as the doctors seemed first class. The initial coordinator did make a gesture to show that it may have been a difficult experience for me. But all in all, it was an unnecessarily worrying time on top of something that was already very stressful. I did not feel the nurses had very good bedside manner, some better than others. I do not want to name names as it does not seem fair. I did feel the attitude towards me changed after

Treatment: Infertility treatment

Country: Czech Republic, Europe

Reviewer’s ratings:

Outcome of Treatment
(3)
Quality of Care
(3)
Value for Money
(3)
Patient Communication
(3)
Hospital/Clinic Environment
(3)
Overall Satisfaction
(4.9)
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